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5 Steps to Explode Your Software Company's Sales

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Software
Vendor
(ISV) and publisher

Outsourcing

Solutions


Our U.S. based team provides...

  • Technical Support

  • Customer Service

  • Training

Call Us Today at:

(800) 434-7159

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Support


Including the right support in your offer is a big part of what enables your customers to successfully implement your software.  You need to have every customer, from the first one on, become enthusiastic about their experience with your software company, from the purchase, through the initial implementation, and continuously through ongoing support.

 

By strategically partnering with SysGen, Inc. for branded support outsourcing you can offer the professional support to your customers they expect.

Our branded offer means that all electronic and verbal communication with your customers reflect your company and software brand names. You logo appears on our support and live chat portals. Emails are sent from your branded support email address and calls are answered with your company and software brand name - all customized to your preferences. Our personnel interact with your customers as if they were your employees. Your customers will never know you've outsourced, unless you tell them!

According to “The NetReflector Customer Satisfaction Survey” 29% of U.S. respondents said a bad accent is their top complaint when dealing with customer support personnel.  Many outsourcing providers use overseas personnel to field support calls, which may save you money in the short term but will frustrate your customers in the long run after they repeatedly struggle to communicate with people who have a strong accent and do not understand U.S. idioms.

We will operate your support line with U.S. personnel that clearly pronounce their words and are familiar with U.S. idioms.

Because we specialize in providing software support services for software vendors we have already developed and matured our back office infrastructure, logistics, and processes.  This minimizes the risk, cost, and implementation time to roll out professional support to your customers.

 

We are the only outsourcing provider that truly becomes a partner with your team.  Our seasoned professionals really take the time to learn everything about your software and your operation.  Our success is tied to yours and our people interact with yours on a regular basis.

 

We understand software support and specialize in serving software companies like yours, which is why we know how to find creative ways to work with you and help your software company grow, just as we have done for other software vendors.


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Last modified: 06/14/2010