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Support
Including the right support
in your offer is a big part of what enables your customers to successfully
implement your software. You need to have every customer, from the first
one on, become enthusiastic about their experience with your software
company, from the purchase, through the initial implementation, and continuously through
ongoing support.
By strategically partnering
with SysGen, Inc. for branded support outsourcing
you can offer the professional support to your customers they expect.
Our branded offer means that all electronic and verbal communication with your customers reflect your company and software brand names. You logo appears on our support and live chat portals. Emails are sent from your branded support email address and calls are answered with your company and software brand name - all customized to your preferences. Our personnel interact with your customers as if they were your employees. Your customers will never know you've outsourced, unless you tell them!
According to “The NetReflector Customer Satisfaction Survey” 29% of U.S.
respondents said a bad accent is their top complaint when dealing with
customer support personnel. Many outsourcing providers use overseas
personnel to field support calls, which may save you money in the short term
but will frustrate your customers in the long run after they repeatedly
struggle to communicate with people who have a strong accent and do not
understand U.S. idioms.
We will
operate your support line with U.S. personnel that clearly
pronounce their words and are familiar with U.S. idioms.
Because we specialize in
providing software support services for software vendors we have already
developed and matured our
back office
infrastructure, logistics,
and processes. This minimizes the
risk, cost, and implementation time to roll out professional support to your
customers.
We are the only outsourcing
provider that truly becomes a partner with your team. Our seasoned
professionals really take the time to learn everything about your software
and your operation. Our success is tied to yours and our people interact
with yours on a regular basis.
We understand software
support and specialize in serving software companies like yours, which is
why we know how to find creative ways to work
with you and help your software company grow, just as we have done for other
software vendors.
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