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Training
Including the right training
in your offer is a big part of what enables your customers to successfully
implement your software. You need to have every customer, from the first
one on, become enthusiastic about their experience with your software
company, from the purchase, through the training, and continuously through
ongoing support.
By strategically partnering
with SysGen, Inc.
you can offer a full suite of world-class training programs
to your customers.
We offer a broad spectrum of training solutions
from needs analysis to evaluations. We can design, create and maintain
training databases, workbooks, reference guides, PowerPoint presentations,
and a variety of other training tools. Our training is hands-on and learner
focused. While in training, the learners do exercises that mirror real life
examples of how your software is used. This prepares them to immediately
begin using your software and have a positive experience while doing so. We
field-test your training materials on our support team before exposing your
customers to them. The support team learns about your application and
upgrades and provides trainers with feedback about the course. This ensures
a complete 360° informational loop which gives your customers the best in
both worlds.
Our
back office experts can
design and implement automated systems, processes, and written procedures to
assure everything runs like clockwork. Our quality experts will
periodically audit the entire process to assure everything continues running
smoothly.
We can train your customers
onsite
at their facilities, host
classes at our offices, or deliver web training. We can also create
and deliver custom training programs for your customers who wish to zero in
on the way they will use your software internally.
Our
trainers are dedicated to your success and will gain the level of expertise
with your software students expect so they can excite them about the
capabilities of your software and their new skills.
Our experts can also take
care on site training administration which requires a tremendous amount of
coordination, expectation setting, preparing and verifying shipments of
materials, follow-up with training surveys and certificates, etc.
Because we specialize in
providing software training services for software vendors we have already
developed and matured our
back office
infrastructure, logistics,
and processes. This minimizes the
risk, cost, and implementation time to roll out world-class training to your
customers.
A key part of our value
proposition is the way we offer you a
single integrated solution for both support and training because we know that one
depends on the other to succeed.
Our trainers field questions, bug
reports, and suggestions from students and work closely with the support team
to address them. Our trainers provide insight to head off problems on the
support line based on the questions and problems students have during the
training.
Our trainers also get feedback
and advice from our support technicians which helps them round out their expertise with your
software and avoids or smoothes over rough spots or embarrassing little
gotchyas hidden in every software application.
On the flipside, our support
technicians look to our trainers to help them learn about new release
features of your software and become a means for field testing training
materials before our trainers use them to train your customers.
Our trainers and support
technicians are also a goldmine for ideas on how to beat your competitors.
They are the ones closest to the real users of your software, not just the
one or two key contacts your sales team deals with. Working together
as a tightly integrated team, our training and support experts often
discover new ideas to improve your software that we communicate back to you
in an ongoing fashion.
This is why we provide both
training and support as one cohesive solution and provide personnel that are
dedicated to your software.
We are the only outsourcing
provider that truly becomes a partner with your team. Our seasoned
professionals really take the time to learn everything about your software
and your operation. Our success is tied to yours and our people interact
with yours on a regular basis.
We understand software
training and specialize in serving software companies like yours, which is
why we know how to find creative ways to work
with you and help your software company grow, just as we have done for other
software vendors.
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