Bookmark This Site

Request Our FREE Report

5 Steps to Explode Your Software Company's Sales

Please have a representative contact me

Outsourcing

Solutions

for Software

Vendors

We service your customers with...

Call Us Today at:

(800) 434-7159

Press 1 for Sales

Training


Including the right training in your offer is a big part of what enables your customers to successfully implement your software.  You need to have every customer, from the first one on, become enthusiastic about their experience with your software company, from the purchase, through the training, and continuously through ongoing support.

 

By strategically partnering with SysGen, Inc. you can offer a full suite of world-class training programs to your customers.

 

We offer a broad spectrum of training solutions from needs analysis to evaluations.  We can design, create and maintain training databases, workbooks, reference guides, PowerPoint presentations, and a variety of other training tools.  Our training is hands-on and learner focused.  While in training, the learners do exercises that mirror real life examples of how your software is used.  This prepares them to immediately begin using your software and have a positive experience while doing so.  We field-test your training materials on our support team before exposing your customers to them.  The support team learns about your application and upgrades and provides trainers with feedback about the course.  This ensures a complete 360° informational loop which gives your customers the best in both worlds.

 

Our back office experts can design and implement automated systems, processes, and written procedures to assure everything runs like clockwork.  Our quality experts will periodically audit the entire process to assure everything continues running smoothly.

 

We can train your customers onsite at their facilities, host classes at our offices, or deliver web training.  We can also create and deliver custom training programs for your customers who wish to zero in on the way they will use your software internally.

 

Our trainers are dedicated to your success and will gain the level of expertise with your software students expect so they can excite them about the capabilities of your software and their new skills.

 

Our experts can also take care on site training administration which requires a tremendous amount of coordination, expectation setting, preparing and verifying shipments of materials, follow-up with training surveys and certificates, etc. 

 

Because we specialize in providing software training services for software vendors we have already developed and matured our back office infrastructure, logistics, and processes.  This minimizes the risk, cost, and implementation time to roll out world-class training to your customers.

 

A key part of our value proposition is the way we offer you a single integrated solution for both support and training because we know that one depends on the other to succeed. 

 

Our trainers field questions, bug reports, and suggestions from students and work closely with the support team to address them.  Our trainers provide insight to head off problems on the support line based on the questions and problems students have during the training. 

 

Our trainers also get feedback and advice from our support technicians which helps them round out their expertise with your software and avoids or smoothes over rough spots or embarrassing little gotchyas hidden in every software application. 

 

On the flipside, our support technicians look to our trainers to help them learn about new release features of your software and become a means for field testing training materials before our trainers use them to train your customers.

 

Our trainers and support technicians are also a goldmine for ideas on how to beat your competitors.  They are the ones closest to the real users of your software, not just the one or two key contacts your sales team deals with.  Working together as a tightly integrated team, our training and support experts often discover new ideas to improve your software that we communicate back to you in an ongoing fashion.

 

This is why we provide both training and support as one cohesive solution and provide personnel that are dedicated to your software. 

 

We are the only outsourcing provider that truly becomes a partner with your team.  Our seasoned professionals really take the time to learn everything about your software and your operation.  Our success is tied to yours and our people interact with yours on a regular basis.

 

We understand software training and specialize in serving software companies like yours, which is why we know how to find creative ways to work with you and help your software company grow, just as we have done for other software vendors.


Support | Training | Documentation | Professional Services | SQE evidoc | Testimonials | Careers | About Us | Contact Us

 

SysGen, Inc. and the SysGen, Inc. Logo are trademarks of SysGen, Inc. in the United States, other countries, or both.

Call (800) 434-7159 with questions or comments about this web site. 
Copyright © 2006 SysGen, Inc.  All rights reserved worldwide.
Last modified: 05/12/2006